Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the shipping address is entered correctly. We cannot guarantee address changes due to our strict shipping schedule. Please double-check your address before submitting your order. We are not responsible for packages sent to incorrect addresses provided by the buyer. If an order is processed or shipped, we cannot change the address. If the package is returned to us, we can offer an exchange or refund. For further assistance, contact us at support@infinite-basket.com.

Lost Packages

If a package is lost or returned to the sender due to a valid and correct address, we will resend the order or issue a refund. Please visit our support page for assistance. No replacements, refunds, or credits will be provided for packages sent to invalid addresses.

Return Policy

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, the item must be unused, unworn, with tags, in its original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as perishable goods (e.g., food, flowers, plants), custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards, are non-returnable.

Starting a Return

To initiate a return, contact us at support@infinite-basket.com. If your return is accepted, we will provide a return shipping label and instructions. Returns must be sent to: 407 Back Creek Ter, Asheboro, NC 27205-2311. Items sent back without prior approval will not be accepted. We reserve the right to refuse returns.

Damages and Issues

Inspect your order upon receipt and contact us immediately at support@infinite-basket.com if the item is defective, damaged, or incorrect, including your order number and a photo of the item’s condition. We handle these cases individually to ensure a satisfactory resolution.

Exchanges

To exchange an item, return the original item, and once the return is accepted, place a new order for the desired item.

Refunds

We accept returns within 30 days of delivery for unused items in their original condition. The full order amount, minus return shipping costs, will be refunded. Once we receive and inspect your return, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@infinite-basket.com.

Contact Us

For any questions or concerns, please reach out to us at support@infinite-basket.com.